full-time
Associate Client Support Engineer - Trading EMS Support-3
FactSet
- Employer
- FactSet
- Location
- Taguig, Metro Manila, Philippines
- Working pattern
- on-site
About the role
Provide Level I and II support for FactSet EMS and Portware, resolving client issues involving installation, connectivity, performance, security, and Office integration. Monitor hosted infrastructure and support routine maintenance, client implementations, team mailboxes, and a 24/6 support schedule. Candidates should have networking, computer engineering, and application troubleshooting knowledge, strong analytical and problem-solving abilities, and the ability to communicate complex technical issues clearly in English. Experience with FIX protocol, EMS/OMS, and other financial software is highly preferred, along with strong time management and the ability to interpret and create technical documentation.