full-time
Client Support Engineer I - Trading Support
FactSet
- Employer
- FactSet
- Location
- Manila, Metro Manila, Philippines
- Working pattern
- on-site
About the role
Provide reactive and proactive level I and II technology support to FactSet users via phone, email, and remote assistance. Monitor hosted infrastructure, perform routine system maintenance, and handle internal and client implementation projects. Requires a background in networking, computer engineering, or application troubleshooting with strong analytical and problem-solving skills. Candidates must be fluent in English and capable of interpreting technical documentation.