full-time
Client Support Engineer I - Trading Support
FactSet
- Employer
- FactSet
- Location
- Taguig, Metro Manila, Philippines
- Working pattern
- on-site
About the role
Provide reactive and proactive Level I and II technical support for FactSet EMS and Portware users, resolving issues involving installation, connectivity, performance, security, crashes, and Office integration. Monitor support mailboxes and hosted infrastructure, perform routine maintenance, support implementations, and participate in a 24/6 support roster. The role calls for knowledge of networking, computer engineering, application troubleshooting, and related areas, along with fluent English and strong analytical, communication, organizational, and time-management skills. Hands-on experience with FIX protocol, EMS/OMS, and other financial software is highly preferred; the ability to interpret and create technical documentation is also required.