full-time
Associate Client Support Engineer - Trading Support
FactSet
- Employer
- FactSet
- Location
- Taguig, Metro Manila, Philippines
- Working pattern
- on-site
About the role
Provide Level I and II technical support to FactSet users through phone, email, and remote assistance, resolving issues involving installation, connectivity, performance, security, and Office integration. Monitor support channels and hosted infrastructure, escalate issues when needed, and contribute to system maintenance, implementation projects, and process improvements while working a 24/6 roster. The role requires networking, computer engineering, and application troubleshooting knowledge, along with fluent English, strong analytical and problem-solving abilities, and effective time and task management. Hands-on experience with FIX Protocol, EMS/OMS, and other financial software is highly preferred; the role also requires the ability to interpret and create technical documentation.