full-time
Associate Client Support Engineer - Trading Support
FactSet
- Employer
- FactSet
- Location
- Manila, Metro Manila, Philippines
- Working pattern
- on-site
About the role
The Associate Client Support Engineer provides reactive and proactive technical support for FactSet EMS and Portware platforms. They are responsible for monitoring infrastructure, resolving client connectivity and integration issues, and performing routine system maintenance. Candidates must have strong skills in networking, computer engineering, and application troubleshooting. Proficiency in FIX protocol and financial software like EMS/OMS is highly preferred, along with excellent communication and analytical abilities.