full-time
Associate Client Support Engineer - Trading EMS Support-3
FactSet
- Employer
- FactSet
- Location
- Manila, Metro Manila, Philippines
- Working pattern
- on-site
About the role
Provide Level I and II support for FactSet EMS and Portware users, resolving technical issues involving installation, connectivity, performance, security, and Office integration. Monitor hosted infrastructure and support channels, perform routine maintenance, and contribute to client implementations and process improvements while working on a 24/6 roster. Candidates should have networking, computer engineering, and application troubleshooting knowledge, strong analytical and problem-solving abilities, and excellent time and task management. They must be fluent in English and able to explain complex issues and solutions; hands-on experience with FIX protocol, EMS/OMS, and financial software is highly preferred.